Community Management

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Community Management

Community Management

  • Client

    Ipchics Women Community — IG content, moderation SOPs, event templates → steadier growth and healthier engagement.

  • Desciplines Used

    Community strategy • content systems • moderation SOPs • event ops • UGC governance • analytics & reporting • ethical, consent-first communication

  • Project Details

    • Ipchics Women Community — IG content, moderation SOPs, event templates → steadier growth and healthier engagement.

01 Background

What it is
A lean system to keep your community active, on-brand, and safe—built on cadence, clear rules, and reusable templates for events and member features.

Who it’s for
Groups, nonprofits, creators, and brands that want steady engagement (not hype), faster responses, and content that actually serves members.

02 Background

  • What I Did

      • Cadence: 30/60/90-day calendar (posts, reels/stories, prompts, spotlights).

      • Moderation SOPs: tone & response rules, SLAs, escalation paths, consent/UGC policy.

      • Templates: event coverage kits, member features, polls/AMAs, recap posts.

      • Onboarding & roles: welcome flows, guidelines, tags/lists, permissions.

      • Engagement routines: weekly themes, challenges, feedback loops, UGC prompts.

      • Conversion paths: highlights, link-in-bio, DM/WhatsApp handoff, email capture.

      • Reporting: monthly snapshot (growth, retention, top posts, next actions).

      Deliverables (typical)

      • Community playbook (PDF) + moderation scripts

      • Editable content templates (Canva) + caption bank

      • 30/60/90-day calendar + scheduling support

      • Event/run-of-show template + shot lists

      • Monthly insights deck with priorities

      Tools / Platforms
      Instagram / FB Groups / LinkedIn • Canva/Adobe • Notion/Trello • GA4 + platform insights • WhatsApp/DM workflows.

      Outcomes you can expect

      • Consistent posting and healthier conversations

      • Faster replies and clearer escalation when needed

      • Better attendance/RSVPs and repeat participation

      • Measurable growth without burning out your team

      4-step process

      1. Discover & Diagnose — quick audit of channels, rules, and goals

      2. Map & Design — playbook, SOPs, templates, and calendar

      3. Launch & Run — cadence, moderation, event coverage, handoffs

      4. Measure & Optimize — monthly insights, quick tests, updates to SOPs

      Add-ons

      • Creator/UGC briefs & shot lists

      • Light ad coordination for key events

      • Crisis & reputation play (holding statements, approval matrix)

03 Outcomes

Success metrics I track

    • Member growth • active rate • saves/shares/comments • response SLAs • event RSVPs • email sign-ups/DMs.